Payment Terms & Conditions

These Payment Terms and Conditions ("Terms") govern all freelance web development, design, and digital services provided by Pradeep Maurya ("Developer", "I", "me") to clients ("Client", "you"). By making a payment, signing a project agreement, or proceeding with a project after receiving a quotation, you agree to be bound by these Terms.

All projects follow a milestone-based payment structure. The specific split is agreed upon in the project proposal.

No work will begin until the advance payment is received and confirmed. This protects both parties and ensures commitment to the project timeline.

The following payment methods are accepted for all projects:

• ✓A GST-compliant invoice is issued for every payment received, typically within 24 hours of payment confirmation.
• ✓Invoices are sent via email in PDF format to the billing email provided at project initiation.
• ✓GST @ 18% is applicable on all services as per Indian tax regulations (SAC Code: 00998222).
• ✓For GST-registered businesses, please provide your GSTIN before invoice generation to claim input tax credit.
• ✓International clients (outside India) are exempt from GST. Services exported under LUT (Letter of Undertaking).
• ✓Revised invoices can be issued for legitimate corrections within 7 days of original invoice date.

Timely payment ensures uninterrupted project progress. The following timelines apply:

• ✓Advance payment: Due within 48 hours of project agreement / proposal acceptance. Work begins only after receipt.
• ✓Mid-project payment: Due within 48 hours of mid-project delivery milestone (if applicable).
• ✓Final payment: Due within 7 days of project completion notification. Final files withheld until cleared.
• ✓Monthly retainer: Due on the 1st of each month, in advance. Services pause if payment is not received by the 7th.

The following refund scenarios apply:

Either party may cancel a project with written notice (email). The following applies upon cancellation:

• ✓The client pays for all work completed up to the cancellation date, calculated at the agreed daily/hourly rate.
• ✓All completed work and deliverables up to the point of cancellation are transferred to the client upon full payment of dues.
• ✓If I cancel a project, a full pro-rated refund is issued for any work not yet delivered.
• ✓Repeated scope change requests that make the project commercially unviable may result in project suspension with notice.
• ✓Cancellation does not waive outstanding payment obligations for completed milestones.

The agreed project scope is defined in the project proposal / quotation document. Any work outside the original scope is considered a Change Request.

• ✓Minor changes (text edits, small UI tweaks) within the same feature are included at no charge.
• ✓Significant additions (new pages, new features, redesign of approved work) are quoted and billed separately.
• ✓Change requests exceeding 20% of the original scope require a revised proposal and updated payment terms.
• ✓Rush requests (turnaround faster than the agreed timeline) may incur an urgency fee of up to 25%.
• ✓All change requests must be submitted in writing (email/WhatsApp) and acknowledged before work proceeds.

• ✓Upon receipt of final payment, full ownership of all custom-developed work transfers to the client.
• ✓Source code, design files, and all project assets are delivered to the client after final payment is cleared.
• ✓Third-party assets (stock images, icon libraries, premium plugins) remain subject to their own licensing terms.
• ✓I retain the right to display the project in my portfolio and case studies unless a confidentiality clause is agreed.
• ✓Work-in-progress deliverables and unpaid projects remain the intellectual property of the developer until full payment.

• ✓All projects include 30 days of free bug-fix support after final delivery (does not cover new features or changes).
• ✓Bug-fix support covers defects in the delivered work that prevent it functioning as agreed in the project scope.
• ✓Issues arising from client-side changes after delivery, third-party plugin updates, or hosting problems are not covered.
• ✓Extended maintenance packages are available from ₹2,999/month covering updates, backups, and minor fixes.
• ✓No warranty is provided for work modified by the client or third parties after handover.

• ✓Any disputes arising from these Terms shall first be attempted to be resolved amicably through direct communication.
• ✓If direct resolution fails within 30 days, disputes shall be submitted to mediation in Delhi, India.
• ✓These Terms are governed by and construed in accordance with the laws of India.
• ✓Jurisdiction for any legal proceedings shall be the courts of Delhi, India.